PLANNING YOUR TRIP
How long will it take for the local agent to get back to me?

Modified on: 2019-03-14

Your dedicated local agent will aim to respond to your request within 48 hours, but please allow for up to 72 hours if you need to take into account a large time difference, or if your request was sent over the weekend.


If you have not heard back from your agent within this time frame, you can contact them directly via your Evaneos Account or via our mobile application (Download for iPhone or Android).


If you have further issues with contacting your local agent, please contact our Customer Care Team through our contact form.


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