FAQ

Who should I send my complaint to?
Client satisfaction is very important to us here at Evaneos. If you are not entirely satisfied with your trip, we ask that you discuss this first with your ...
Fri, 15 Mar, 2019 at 2:56 PM
How can I get an invoice for my trip?
After each payment you make, you will immediately receive a payment confirmation email from Evaneos. In the case of a payment by wire transfer, you will rec...
Fri, 15 Mar, 2019 at 2:57 PM
I cannot find my reimbursement, what should I do?
Once your local agent has refunded your payment through the system, you will receive a confirmation email from Evaneos. The refund will be credited to the c...
Fri, 15 Mar, 2019 at 2:59 PM
How can I share my trip experience with Evaneos?
Three days after you return from your trip you will receive an email from Evaneos with a link to a feedback form which will allow you to leave a review abou...
Fri, 15 Mar, 2019 at 2:59 PM

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