​When do I need to decide whether I want to postpone my trip?
We understand that you may prefer to wait to see how the situation evolves, but we strongly recommend that you make your decision at least 45 days before yo...
Mon, 18 May, 2020 at 6:41 PM
​Can I use my voucher with a different local agent?
Trips booked with Evaneos are directly planned with a local agency, who receive your payment. Vouchers for postponed trips are issued by the local agents th...
Mon, 18 May, 2020 at 6:51 PM
What currency will my voucher be in?
We recommend that agencies offer vouchers in the same currency as your original booking.  Our Customer Care team is here to help in case you have any furth...
Mon, 18 May, 2020 at 6:58 PM
If I postpone my trip, what happens with my flights?
I didn’t book my international flight through Evaneos, what should I do?  If you bought an international flight through a different travel agency or directl...
Wed, 20 May, 2020 at 1:42 PM

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