FAQ
If you need help, Optionway's customer service is at your disposal via the form on this page https://www.optionway.com/search?displayBeacon=true
Fri, 7 Apr, 2023 at 12:11 PM
Your agent can advise and give you practical information regarding your visa application. They cannot under any circumstances make the application for you, ...
Mon, 18 Mar, 2019 at 11:34 AM
When you have validated your finalized itinerary proposal and are ready to book, you may be asked to send a photocopy of your passport(s), so we would advis...
Thu, 14 Mar, 2019 at 6:11 PM
When you book a trip through the Evaneos platform, you create a trip itinerary directly with a local agency. You will be quoted a direct price from the age...
Thu, 28 Mar, 2019 at 5:43 PM
If you have to cancel your trip, you will need to inform your local agent directly by email. If you wish to cancel your trip and have already paid: Canc...
Thu, 14 Mar, 2019 at 6:14 PM
After each payment you make, you will immediately receive a payment confirmation email from Evaneos. In the case of a payment by bank transfer, you will rec...
Thu, 14 Mar, 2019 at 6:15 PM
If there’s anything you’re unhappy with or if you experience any problems during your trip, get in contact with your local agent immediately via your Evane...
Thu, 25 Jul, 2019 at 6:35 PM
