FAQ

What documents do I need to send to my local agent?
When you have validated your finalized itinerary proposal and are ready to book, you may be asked to send a photocopy of your passport(s), so we would advis...
Thu, 14 Mar, 2019 at 6:11 PM
Can I get a discount off my trip price?
When you book a trip through the Evaneos platform, you create a trip itinerary directly with a local agency.  You will be quoted a direct price from the age...
Thu, 28 Mar, 2019 at 5:43 PM
How do I cancel my trip?
If you have to cancel your trip, you will need to inform your local agent directly by email. If you wish to cancel your trip and have already paid: Canc...
Thu, 14 Mar, 2019 at 6:14 PM
How do I get an invoice for my trip?
After each payment you make, you will immediately receive a payment confirmation email from Evaneos. In the case of a payment by bank transfer, you will rec...
Thu, 14 Mar, 2019 at 6:15 PM
How can I contact Evaneos?
Our Customer Care Team is with you along the way for any assistance you may need during your trip-planning process. You can contact us through our contact f...
Mon, 26 Oct, 2020 at 3:43 PM
Who do I contact during my trip if I have an issue?
If there’s anything you’re unhappy with or if you experience any problems during your trip, get in contact with your local agent immediately via your Evane...
Thu, 25 Jul, 2019 at 6:35 PM

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